Corporate Service Advisor - Automotive

Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.

 

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What You’ll Do:

• Able to travel to multiple locations, including overnight stays
• Fill in as Service Advisor for multiple brands
• Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors 
• Train new Service Advisors
• Own the customer experience from check-in to vehicle delivery
• Serve as the key link between customers and technicians
• Present recommended services clearly and confidently to drive repair orders
• Prioritize work effectively to maximize shop efficiency and customer satisfaction
• Deliver prompt, professional responses to all customer inquiries
• Build long-term customer relationships that drive loyalty and repeat business
• Ensure every guest leaves with a first-class dealership experience

 

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Qualifications:

• 2+ years automotive dealership service advisor experience (Ford experience preferred)
• Proven CSI performance and strong customer retention skills
• Excellent communication and relationship-building abilities
• Strong problem solver who thrives in a fast-paced environment
• Computer proficient (Reynolds & Reynolds experience a plus)
• Ability to use a Digital MPI tool (XTime)
• Professional appearance and positive, high-energy attitude
• Valid driver’s license with clean record
• Must pass background and drug screening

What We Offer:

• Company Vehicle & Phone
• Comprehensive benefits package + paid time off
• Closed Sundays – work/life balance
• Reputable, high-volume dealership group