Reservations Agent- Coeur d'Alene ResortCoeur d' Alene, ID%LABEL_POSITION_TYPE_FULL_TIME%Front Services
Job Description
Now Hiring: Reservation Agent at Coeur d’Alene Resort
Be the first friendly voice guests hear as you help them plan their perfect stay
About Coeur d’Alene Resort:
Our resort offers luxury accommodations and unforgettable experiences. We are looking for a detail-oriented Reservation Agent to join our front desk team and assist guests in booking their stays with ease and professionalism.
The Role:
As a Reservation Agent, you will handle incoming calls and online requests, provide information about room availability, rates, and resort amenities, and ensure accurate and efficient booking processes.
Key Responsibilities:
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Respond promptly and courteously to reservation inquiries via phone, email, and online systems
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Assist guests with booking rooms and special requests
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Provide detailed information about resort accommodations, packages, and policies
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Maintain accurate reservation records and update systems accordingly
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Coordinate with other departments to accommodate guest needs
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Handle billing and payment processing as needed
What We’re Looking For:
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Previous experience in reservations or customer service preferred
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Strong communication and interpersonal skills
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Attention to detail and accuracy
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Ability to multitask in a fast-paced environment
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Proficiency with reservation software and basic computer skills
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Friendly and professional demeanor
Why Join Us:
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Work in a beautiful resort setting with a dedicated team
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Play a key role in creating memorable guest experiences
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Access to resort-wide employee benefits and perks
Benefits & Compensation
Wage: 18/hour + incentives
Daily Perks:
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Employee meals
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Free parking
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Uniforms provided with in-house laundry service
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20% discount at all resort restaurants
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10% discount at participating local businesses
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Free daily cruises (subject to availability)
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Discounted room and golf rates
Health & Wellness:
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Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
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Access to an on-site clinic exclusive to resort employees with benefit coverage
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Flexible reimbursement plan
Retirement:
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401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
Paid Time Off:
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After 6 months: 7 days
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After 1 year: 10 days
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After 2–4 years: 15 days
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After 5+ years: 20 days
Holiday Pay:
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Time and a half for hours worked on Thanksgiving and Christmas