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Job Description
The job takes place mainly in the office but also with few missions onsite. In both situations the resource has to secure the operational follow-up technical support (on automation side) of all Pal/Depal products through the whole life of the machine. He has also to secure that the population of colleagues (FSE, ISM, PME, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions. Job main activities: Execute troubleshooting on all Pal/Depal machines and associated trade equipment. Secure Non Conformity and warranty cost management Support FSE during projects and service site execution. Apply RCA methodology on automation issues, driving data collection and preventive/corrective action Provide daily telephone email and tickets support to our customers Secure retrofit application on the Pal/Depal concerning automation platform Finally, he is also in charge to secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of issues on Pal/Depal equipments. We are committed to providing a diverse and inclusive workplace and encourage applications from individuals with disabilities.