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Job Description
CRM Ownership Data Quality Administer and improve CRM objects, workflows, access; drive data quality actions (dedupe, standardize, enrich) across accounts/contacts/leads/opportunities/installed base. Define and track data quality KPIs; coordinate remediation with Sales regions and align processes with Customer Management Engagement global roles. Analytics, Dashboards Insights Build and maintain Power BI dashboards and self service datasets; translate business questions into actionable insights. Ensure governance of data flows with clear report and dataset ownership. Customer Experience (CX) Program Support Consolidate CX data (NPS/CSAT, tickets, verbatims) to identify trends and performance drivers. Co design improvement actions with business teams and track impact in Power BI. Business Partnering Process Improvement Collaborate with Regions, Marketing Services to validate data, harmonize definitions, and em-bed best practices. Support adoption and drive automation (Power Automate/AI) to reduce manual work and boost efficiency.