Regional Product Support Engineer

Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment. Provide daily telephone email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment. Secure and manage Non-Conformity and warranty cost on the SINCRO tool. Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support). Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action. Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group. Provide any preliminary solution to internal and external customers. Secure retrofit application on the Equipment installed base concerning automation and mechanical solution. Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement. Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment. Provide daily telephone email support to internal and external customers, throughout the life of the machine Secure retrofit application on the installed base Secure performances of commercially released equipments and lines