Patient Appointment Coordinator
Job Description
Empowering People, Elevating Business
We believe companies thrive when people do. That’s why, over the last 30+ years, we’ve made it our mission to guide small and medium-size businesses through daily HR needs and challenges. With passion, empathy and proven expertise, we offer the guidance and technology to help your company—and your people—flourish.
Mission
Power the success of small and medium-size businesses by supporting their growth and enabling their people.
Vision
To become the most trusted advisor to SMBs by harnessing the power of scale.
Core Values
We recognize the incredible opportunity that can be realized by working together with a shared view of how we support our clients. This is illustrated in our core values:
- Lead with the customer
- Stand together
- Act with integrity
- Make an impact
- Be incredible
Summary
Coordinates patient access to care by performing a variety of appointment scheduling tasks to include answering phones, patient registration, scheduling office visits, scheduling surgeries, and maintain physician(s) schedule.
Experience
Position requires a minimum of 1 year of experience in a health care facility to include scheduling appointments/ surgeries and/or coordinating access to care.
Education Requirements
High School Diploma or GED
Competencies/Skills Required
Effective communications skills
High attention to detail and organization
Proficiency with Microsoft Office programs to include Word and Outlook
Accurate data entry
Ability to prioritize tasks and complete time sensitive duties daily
Dependability and excellent attendance are required
Essential Functions
- Answer busy phones and assists patients by providing general information and scheduling office visits and surgeries, maintain physician(s) schedule
- Perform patient registration tasks to include entering patient demographic and insurance information into practice management system(s)
- Document urgent patient phone messages for physician(s), seeking resolution from physician and following up with resolution in a timely manner
- Provides administrative support to physician(s)
Physical Demands
Ability to perform data entry
Ability to communicate with patients via phone and face to face
Ability to multi task
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.