HR Program Manager

Department: Human Resources

Employment Type: Full Time

Location: Wroclaw

Description

A Typical Day in the Life Includes:

• Serve as the HRSSC Program Owner for assigned global initiatives — accountable for HRSSC deliverables, timelines, quality, and overall readiness for deployment; provide project management support from planning through execution and closeout. 
• Act as the HRSSC stakeholder in global projects, ensuring HRSSC/regional needs, constraints, dependencies, and resourcing requirements are flagged and acknowledged in project plans and timelines.
• Maintain active partnership with global Project Managers and Program Manager peers to ensure alignment; gather, collate, and provide consolidated HRSSC requirements and prioritized input into key project decision points. 
• Delegate work effectively, confirm owners and due dates, and hold stakeholders accountable for completing assigned actions, deliverables, and timelines; monitor progress, update trackers/dashboards, and communicate HRSSC status to project managers. 
• Aggregate and articulate HRSSC risks, issues, and impacts into actionable options; recommend mitigations, track resolution, and escalate blockers early so timelines remain realistic and achievable. 
• Assess HRSSC training and knowledge transfer needs; support design and execution of training and/or knowledge base updates; lead readiness validation (e.g., pilot, UAT) and sign-off for HRSSC go-live readiness. 
• Be the subject matter expert for HRSSC processes, systems, and data; ensure consistent application of process changes and tool configurations across regions and stakeholders. 
• Identify systemic process, training, or tooling gaps and drive improvements to raise HRSSC efficiency and quality in program and BAU contexts. 
• A typical day blends project coordination, stakeholder partnership, and operational follow-through to keep HRSSC initiatives moving forward. 
• Review project plans, milestones, risks, and dependencies; update trackers and prepare for daily/weekly check-ins. 
• Meet with global Program Managers and regional counterparts to align scope, timelines, and communications for cross-region initiatives. 
• Coordinate with regional HRSSC leads and subject matter experts to clarify requirements, gather inputs, and translate needs into actionable work. 
• Delegate tasks, confirm owners and due dates, and follow up to ensure timely completion of assigned actions and deliverables. 
• Identify risks and issues early, propose options, and escalate decisions or blockers to the appropriate stakeholders. 
• Document process changes and decisions, ensuring HRSSC tools, guides, and communications reflect the latest updates. 
• Strong attention to detail with excellent organizational and time-management skills, including the ability to manage multiple priorities and deliver high-quality work on deadline. 

Basic Qualifications:

• Program ownership mindset — accountable for outcomes and operational readiness, not just project tasks
• Deep understanding of HR Shared Services Center processes and the tools that support them, including the ability to interpret details and nuances. 
• Team Player mentality: proven ability to engage with a wider team to demonstrate shared ambitions and drive successful outcomes within a wider team
• Strong passion for receiving and leveraging feedback to improve ways of operating and to evolve the team over a period of transformation
• Technical aptitude and comfort working with HR platforms, reporting, and process documentation, including HRIS, case management, payroll interfaces, and data/reporting needs; strong stakeholder influence and cross-functional collaboration skills to represent HRSSC needs in global governance.