Client Care Specialist

Client Care Specialist
Deliver exceptional service. Make a meaningful impact.

We’re looking for a compassionate, detail-oriented Client Care Specialist to join our team. Reporting to the Care Center Manager, you’ll play a key role in delivering professional, high-quality customer service while supporting clients through important and often sensitive moments.

If you’re someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in doing meaningful work, this could be a great fit.

What You’ll Do

• Provide exceptional customer service via phone, email, and in person
• Build strong relationships with clients and assist with product orders
• Respond to inquiries about products and services with clarity and care
• Identify client needs and recommend appropriate solutions or follow-ups
• Coordinate service requests to ensure expectations are met or exceeded
• Maintain strong product knowledge across all offerings
• Support administrative and operational processes with accuracy and efficiency
• Contribute to a collaborative team environment and assist with additional tasks as needed

What You Bring

• Post-secondary degree or diploma in a related field
• At least 1 year of experience in a customer service or client care role
• A high level of integrity, professionalism, and compassion, especially when working in sensitive environments
• Strong communication skills (both written and verbal)
• Excellent problem-solving and multitasking abilities
• A team-first mindset with a positive, energetic approach
• Ability to build and maintain relationships across teams and with clients

Work Environment & Physical Requirements

• Primarily desk-based with extended periods of computer use
• Frequent sitting, with occasional bending, kneeling, or repetitive movements
• Ability to lift or move up to 100+ lbs occasionally
• Exposure to varying noise and temperature conditions

Why Join Us?

You’ll be part of a supportive team where your work truly matters. This role offers the opportunity to combine customer service excellence with meaningful client care in a professional and respectful environment.