Job Description
YOUR MISSION
You work together with the Store Manager to ensure that the store continuously meets or exceeds sales, KPI, and profitability targets through the effective use of short- and long-term planning, cost control, and first-class service.
You ensure consistently high customer satisfaction within the store in line with our PUMA values and established service standards.
You take responsibility for the accurate execution of sales, exchanges, refunds, and promotional discounts at the register while ensuring compliance with the Discount Policy & Procedures.
You support the Store Manager in recruiting, training, further education, succession planning, as well as in preparing and managing team performance evaluations.
You understand how to analyze customers, identify trends and competitive information that affect the business, and thus drive the business together with the Store Manager.
You take responsibility for loss prevention and operational compliance within the store; you manage, achieve, and strive to exceed all inventory and shrink goals; you monitor and manage the physical stock.
You support the Store Manager in communicating, managing, and executing all marketing-driven initiatives and events within the budget and according to all established guidelines.
You are willing to take on development opportunities at other locations.
YOUR TALENT
2-3 years of leadership experience in a focused, customer-oriented retail environment (preferably clothing/shoes)
Passion for the PUMA brand
Commercial skills and financial cost awareness
Customer-oriented, reliable, and friendly personality
Ability to recruit, motivate, and train employees
Strong communication, motivation, and presentation skills
Strong organizational talent and good time management
Confident appearance when presenting information to a large group
Interest in innovation and change
Computer skills, basic knowledge of MS Office including the use of Outlook, Excel, PowerPoint