Host - Bob's Steak & Chop House

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel.  The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.   DEPARTMENT:                  Bob’s Steak & Chop House JOB TITLE:                          Bob’s Host REPORTS TO:                     Assistant General Manager, General Manager   JOB PURPOSE:                   Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable and help your co-workers whenever possible.   ESSENTIAL JOB FUNCTIONS: To follow, enforce, comply, and adhere to all Bob’s Steak & Chop House rules, policies, procedures, standards, and recipes at all times. Greet guests when entering the restaurant with a pleasant smile and superior customer service. Answer phone and record reservations as requested using good judgement and precise timing. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests. Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest     . Assist managers in opening and closing of the restaurant. Attend to and anticipate guest’s needs. Control heavy volume at restaurant entrance. Assist servers when needed. Familiarization with menu and knowledge of daily specials. Thank every guest upon departure, invite them to return, and wish them a fond farewell. Knowledge of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc.   QUALIFICATIONS: One year of experience in a similar position preferred.  Fine dining, or steak house experience, preferred. Must have strong verbal and written communication skills. Must be able to multitask in a high-volume setting. Maintain a professional business appearance, attitude, and performance. Must be able to work a flexible schedule including weekends and holidays.    ENVIRONMENT & POSITION ANALYSIS: Move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Stand or walk for an extended period or for an entire work shift.  Requires repetitive motion. May work both indoors and outdoors.   TOOLS & EQUIPMENT: Micros terminal, printer, phone, computer, Open Table.