Senior Change and Engagement Consultant

• Full time, fixed term opportunity until March 2028
• Support strategic project success by enabling adoption of improved services, processes and ways of working 
• Base Salary $146,197 + 17% superannuation

About the opportunity

The University of Sydney is seeking a Senior Change and Engagement Consultant to play a key role in the Service Excellence Program - a major, university‑wide strategic initiative focused on improving how professional services support our community.

Service Excellence has a clear vision: excellent professional services that make it easy to study, work, teach and research. In this role, you will work closely with leaders and teams across the University to support engagement, build shared understanding and enable to successful adoption of improved services, processes and ways of working. Reporting to the Organisational Change Manager, you will bring a practical, people‑centred approach to supporting service-focused change - helping translate strategy into action, strengthening capability and ensuring initiatives are well understood, well supported and effectively embedded. 

Your key responsibilities will be to:

• plan and deliver engagement and adoption activities for Service Excellence initiatives of varying size and complexity, ensuring approaches are aligned to program objectives and contexts
• design, and facilitate stakeholder engagement activities that build shared understanding, support informed decision‑making, and strengthen collective ownership of service improvements
• build and maintain trusted relationships with diverse stakeholders, providing practical guidance and support to leaders as they introduce and reinforce new services and ways of working.
• assess impacts on services, processes and stakeholder experience, using insights to shape targeted communication, engagement, and capability‑building activities, while partnering with communications and subject matter experts to deliver clear, audience‑appropriate messaging
• monitor and report on engagement and adoption activity, risks and feedback to inform continuous improvement, provide hands‑on support to program colleagues, and contribute to team capability as required

About you

To be successful in this role you will have 

• demonstrated experience supporting large-scale initiatives through effective engagement, communication and adoption approaches in complex environments 
• strong stakeholder engagement and influencing capability, with the ability to build trust, work credibly with leaders and teams, and navigate diverse perspectives to gain alignment 
• experience analysing impacts on services or ways of working, and using insights to shape practical communication, engagement, and capability‑building activities
• demonstrated ability to communicate complex initiatives clearly and effectively, and support leaders to reinforce new approaches and behaviours in practice 
• experience working in a complex environment (preferably within the education or public sector), with the ability to adapt approaches, manage competing priorities, and collaborate effectively. 

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Victoria Ford-Rogers Recruitment Operations by email to [email protected]

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