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Job Description
Essential Duties & Responsibilities:
- Greeting guests as they enter the pool area, escort guests to seating, answering questions and telephones, taking cabana reservations, checking out rental equipment, keeping towels fresh and stocked, aiding guests with requests, distributing amenities throughout the day and deck cleanliness.
- Assist guests, providing unmatched service during all interactions.
- Proactively greet and welcome/thank guests as they enter/exit the pool deck area.
- Proactively look for guest service opportunities and take ownership of requests.
- Reliably and professionally handle poolside reservations and guest interactions.
- Maintain cleanliness, stock levels, and tidiness of PRD areas at all times.
- Maintain cleanliness of pool deck and guest-facing areas at all times.
- Must be regularly checked by the supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
- Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task, assignment, or activity.
- Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.