Interim Process Lead

• Supervise and lead a team of Meter Reading associates to 
ensure accurate and timely processing of meter readings. 
• Provide coaching, mentoring, and performance feedback to team 
members. 
• Monitor attendance, compliance, and adherence to company 
policies and SOPs. 
• Ensure all meter reading requests are processed within agreed 
timelines and quality standards. 
• Enforce adherence to standard operating procedures (SOPs) and 
data privacy guidelines. 
• Conduct regular audits and quality checks to minimize errors and 
maintain service excellence. 
• Investigate discrepancies and implement corrective actions to 
prevent recurrence. 
• Prepare daily, weekly, and monthly reports on meter reading 
performance and productivity. 
• Analyse trends and identify areas for process improvement. 
• Act as the primary point of contact for escalations related to meter 
reading processes. 
• Coordinate with internal teams and external clients to resolve 
issues promptly. 
• Communicate updates, changes, and best practices to the team 
effectively. 
• Identify opportunities to streamline processes and enhance 
automation. 
• Participate in projects aimed at improving accuracy, turnaround 
time, and customer satisfaction.