D102 - Admissions - General Clerk

Company Overview: At River Edge Behavioral Health employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. We believe in supporting our team as well as our clients with our comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more.   Position Overview: River Edge is currently seeking a Full-time General Clerk for Baldwin Outpatient Services. Under the supervision of the Outpatient Supervisor, the Clerk will play a key role in providing technical and administrative support.  Schedule: Monday to Friday: 8:30am- 5:00pm FLSA Classification: Hourly, Non-Exempt  Duties and Responsibilities Greet visitors, clients, staff, with excellent customer service. Conduct client interviews to assess their needs for outpatient P.O.E. processes. Explain River Edge protocols and outpatient admission procedures, including HIPAA for ROI's, consents, and financial applications. Inform clients of additional services they may qualify for. Ensure clients sign a letter of agreement for payment if their insurance is out-of-network. Verify client information to initiate the admission process. Submit medical record requests to external agencies. Provide insurance information for eligibility verification, allowing clients to be added to clinician schedules. Ensure clients sign all required consents, ROI's, and financial applications. Complete verification checklists for lawful U.S. presence, if applicable. Update and maintain client information. Keep daily intake reports for P.O.E.s. Handle and make ongoing phone calls to external agencies, explaining the walk-in process. Send information for scheduling BHAN updates, when necessary. Assist other clerical staff with tasks as needed.   Qualifications High School Diploma/ GED equivalent At least 1 year of providing behavioral health service. Must be 21 years of age. At least 1 year of clerical experience 2 Professional references (Former employers only, no family members) Proficient in Microsoft Office (Word, Excel, Teams, etc.) Excellent written and verbal communication skills. Ability to multitask in a high paced environment. Experience with electronic records. All applicants must pass a satisfactory background clearance and pre-employment drug test. Ability to maintain good customer relationships. Additional Benefits: Flexible spending accounts Short and long-term disability coverage 11 Paid holidays Voluntary Life Insurance