Product Support Engineer - CM PRO

The Product Support Engineer analyses and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications to determine the best course of action in resolving problems and/or inquiries as they arise. As a Support Engineer, you will develop and maintain product knowledge relevant to product offerings, current support policies and methods of support delivery to quickly provide technically accurate and complete resolutions. You will also provide support and training to more junior members of the team