Job Description
Essential Duties & Responsibilities
Customer Growth, Retention, & Portfolio Churn
-
Sell and promote loan products to influencers, prospects, and customers; routinely update prospect and influencer lists and maintain marketing and call planning information on customer contact software to build a healthy pipeline. Develop and implement business plans that will increase the Association’s market share in the assigned customer segment.
-
Design innovative credit packages, advise customers on financial information, and competitively price loans based on risk and profitability. Holistically market, cross-sell, and endorse all the Associations’ products and services. Assist sales teammates focused on other customer segments to grow and expand market share. Cultivate a professional presence and expertise within assigned segment through collaboration with educational influencers, commodity groups, and networking with agricultural industry contacts.
-
Receive and investigate leads from various origination channels, teammates, and external sources.
-
Administer all products associated with young and beginning activities, new growth, and monitoring existing loans in the region.
Credit Administration & Servicing
-
Identify and implement specific credit offerings and structures tailored to young and beginning customers and prospects. Discuss credit packages with assigned analysts and participate in consensus decision making process when appropriate. Advise customers of loan decisions. Provide expert advice and counsel to the customer related to their financial position and future credit needs.
-
Service assigned portfolio including satisfying loan conditions/covenants, preparing customer loan service plans, and establishing and maintaining sound credit and loan administration.
-
Monitor loan performance on assigned portfolio, including completion, monitoring, and performance of loan servicing plans. Provide regular and ongoing updates with regional leadership and credit teams relative to customer and portfolio progress.