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Welcome and assist internal and external customers
Follow policies, procedures and workflows
Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
Refer and document community referrals
Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests
Rotates through three primary areas: clinic front desk, performing medical data, and call center
Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
Issue food benefits
Provide guidance, and document the clients’ secondary nutrition education appointment contact
Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
Manage supply inventories of office, including printing materials and medical supplies
Provide WIC outreach: mailings and in-person events
Manage incoming client referrals from IRIS software
Screen immunization records to ensure up-to-date status
Distribute and collect surveys for WIC services
Meet program client contact productivity standards
Follow and document HIPAA regulations and WIC confidentiality
Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
Reports and provides written documentation to supervisor on client complaints
WIC Client Care Specialist - Health
$17.04 - $17.04 / hourPosted 1 weeks ago
Full-timeonsiteentry