Business Head: Heavy Haulage JG5

KEY RESPONSIBILITIES

Strategic & Business Leadership

• Define and execute the Heavy Haulage business strategy, aligned to Santam and Santam Specialist Solutions objectives.
• Set long-term strategic direction to drive sustainable growth, profitability, and market leadership.
• Assess market, client, regulatory, and competitive trends to identify risks and growth opportunities.
• Represent Santam as a senior leader in relevant industry, broker, and stakeholder forums.
• Promote and embed Santam’s values and brand promise internally and externally.

 Financial & Commercial Stewardship

• Own top-line growth, underwriting performance, and profitability of the Heavy Haulage portfolio.
• Prepare, manage, and deliver against the approved budget, ensuring strong expense discipline.
• Partner with actuarial teams to ensure competitive, data-driven pricing aligned to loss ratio targets.
• Monitor portfolio performance, claims trends, and risk metrics, taking corrective action where required.
• Ensure disciplined premium collection, debtor management, and cancellation reserve controls.

Underwriting Strategy & Technical Governance

• Accountable for underwriting strategy, risk appetite, and governance within Heavy Haulage.
• Ensure compliance with underwriting mandates, authorities, and Santam’s Underwriting Practice Policy.
• Provide guidance and sign-off on complex, high-value, or non-standard risks and wordings.
• Drive consistency, quality, and best-practice underwriting disciplines to minimise operational and financial risk.
• Lead research and development of products, risk solutions, and technical enhancements.

 Sales, Distribution & Market Development

• Define and own the Heavy Haulage sales and distribution strategy in partnership with Sales, Underwriting, and Operations.
• Drive revenue growth, portfolio expansion, and market penetration through effective broker and client engagement.
• Build strong, long-term relationships with key brokers, clients, reinsurers, and strategic partners.
• Act as senior escalation point for complex commercial, broker, or client matters impacting revenue or reputation.
• Oversee national and regional marketing initiatives, ensuring return on investment and alignment to strategy.

Client & Stakeholder Engagement

• Maintain strong internal partnerships across Underwriting, Claims, Sales, Actuarial, Legal, Risk, Compliance, and Operations.
• Ensure delivery of a differentiated, high-quality client and broker experience
• Support cross-selling opportunities across Santam and group businesses.