Provider Relations Liaison

Minimum Education
Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required)

Minimum Work Experience
2 years 2 years of experience in provider relations, medical sales, or outreach in a healthcare setting (Required)
4 years 4+ years of experience in provider relations, medical sales, or outreach in a healthcare setting (Preferred)

Required Skills/Knowledge
Strong relationship-building, communication, and problem-solving skills.
Familiarity with pediatric healthcare or referral processes preferred.
Proficiency with CRM/Salesforce
Strong written/verbal communication
Experience with EMR systems, EPIC preferred

Functional Accountabilities
Research and Strategy
 

• Utilize referral data to identify territory and service line patterns; set short‑ and long‑term outreach plans and goals.

• Provide strategic counsel on referring provider communication needs in meetings/committees.

Provider Outreach & Relationship Management
 

• Conduct regular practice visits; build trust, share updates on services, specialists, access points, and research.

• Establish cadence plans for high‑value and emerging practices; maintain ongoing follow‑up and monitoring.

Access & Problem Solving
 

• Identify referral barriers; coordinate with operations, service excellence, and scheduling teams to resolve issues; measure satisfaction trends.

CRM & Reporting
 

• Log activities, contacts, and outcomes in Salesforce; maintain data hygiene and timely reporting to manager.

• Monitor territory dashboards and share insights; adjust outreach tactics based on data.

Program & Project Leadership
 

• Support targeted campaigns (new clinic launches, specialist onboarding, access improvements).

• Represent the organization at local medical society meetings and community events.

Stakeholder Engagement & Collaboration
 

• Collaborate with service line chiefs, specialists, marketing, and access teams to align messages and resolve issues.

• Provide feedback loops to clinical leaders on provider needs and satisfaction.

Safety, Compliance & Service Excellence
 

• Communicate accurately and promptly; uphold confidentiality and organizational policies; promote safety behaviors.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance