Senior Provider Relations Liaison
Job Description
Minimum Education
Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required)
Minimum Work Experience
5 years 5 years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Required)
6 years 6+ years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Preferred)
Required Skills/Knowledge
Demonstrated ability to drive growth through targeted relationship management.
Strong knowledge of healthcare systems and pediatric referral patterns.
Understanding of EMR/operational systems, EPIC preferred
Superior written/verbal communication.
Process improvement; stakeholder management
Functional Accountabilities
Research and Strategy
- Lead territory/service line plans using referral trends, NPI insights, and diagnosis/procedure code analysis; recommend growth strategies to leadership.
- Provide strategic counsel across committees focused on referring provider communications and access.
Provider Outreach & Relationship Management
- Prioritize top referring and high‑potential practices; tailor value propositions; secure commitments to improved referral workflows.
- Coach liaisons on outreach planning and relationship tactics.
Access & Problem Solving
- Serve as a bridge to contact center, medical records, informatics, and operations; map the referral process and close gaps.
- Design satisfaction measures and trend reporting; champion process changes to improve provider experience.
CRM & Reporting
- Act as Salesforce superuser; partner with CRM admin on data hygiene, integrations (e.g., EMR), workflows, and enhancements.
- Own dashboards and analytics; deliver actionable insights to leaders; ensure negative impacts are mitigated.
Program & Project Leadership
- Lead special initiatives (intake/triage center, new market/service line expansion, physician onboarding programs).
- Manage project plans, KPIs, and stakeholder communication; document improvements and scale best practices.
Stakeholder Engagement & Collaboration
- Partner with service line chiefs and marketing to align messaging and campaigns; represent provider voice in operational forums.
- Facilitate working groups across departments to resolve systemic barriers.
People Leadership & Development
- Mentor coordinators and liaisons; standardize outreach cadences; support onboarding and skills development.
- May oversee interns or project teams; contribute to performance feedback.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance