Ocean Imports Coordinator

You will prepare and review import documentation, ensuring accuracy and full compliance with all relevant regulations. You will also be responsible for submitting customs instructions in a timely manner, supporting the clearance process and avoiding delays. Alongside this, you will monitor shipment progress using internal systems, proactively identifying and resolving any issues to deliver a seamless customer experience. Acting as the main point of contact for your allocated customers, you will handle queries, requests, claims, and complaints with a solutions-focused approach, always aiming to deliver excellent service and maintain strong relationships. You will also take responsibility for cost control, checking and managing charges to ensure financial accuracy, while arranging onward transport and coordinating final delivery.You will contribute to maintaining high operational standards by communicating effectively across teams and may be involved in continuous improvement initiatives or projects that support service excellence within the wider ocean operations function.