Customer Service Rep

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling and other clerical duties as directed

Responsibilities:

• Process and input customer orders and purchase orders
• Check for product availability
• Assist Account Managers with orders and special requests
• Coordinate special, last minute shipping requests with transportation and operations department
• Ensure proper invoicing of accounts including issuing credits
• Work with Accounts Receivable about customer accounts
• Answer phone calls, keep up with daily emails and operate various types of office machines and computers necessary to perform duties
• Assist General Manager as needed
• Other general office duties as assigned

Qualifications:

• High school diploma or approved equivalent in experience
• Strong customer service and communication skills
• Must be organized and display excellent communication skills and a personable attitude
• Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times

Pay and Benefits:

• $16/hour
• Employee Benefits and PTO after 60 days
• Employer paid short-term disability insurance, Life and AD&D, 401k match