Director, Strategic Planning and Performance

The Health Plan Operations (HPO) team provides operational support to Blue Shield of California. The Director, Health Plan Operations Optimization leader will report to the Vice President, Health Plan Operations. In this role you will work across all the Health Plan Operations teams to drive an operating model that is efficient and provides outcomes worthy of our family and friends. You will drive the strategic direction to improve Health Plan Operations performance and stakeholder satisfaction while streamlining processes and lowering administrative costs. You will govern the HPO Business Optimization program portfolios for HPO team in Customer Experience, Claims, Healthcare Business Operations and end-to-end Backoffice operations. You will also provide hands-on dives and analysis of key performance issues to identify solutions.