Back to jobsResponsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals
Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration
Contribute to the firm’s growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and leadership in knowledge area, support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
Focus on delivering client expectations while also identifying areas of opportunities for the client and engagement teams to further expand the relationship
Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant
When performing role of Application Consultant, the Workforce Management Manager will be responsible for:
Serve as Functional or Technical lead depending on project size and skill set
Collaborate with Process Specialist during discovery workshops
Advise project delivery team during Build and Test activities
When performing the role of Process / Best Practice Consultant the Workforce Management Manager will be responsible for facilitating the end-state visioning sessions working under the guidance of the Application Specialist
Ensure quality of delivery and all aspects of operational management
Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
Develop thought leadership, collateral, tools, techniques, methodologies to build and enhance payroll offering within the practice
Perform role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
Job Description
- Participating in full life cycle activities
- Ensure the product is designed to meet the business requirement