Job Description
📌 About Alpaca Health
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.
We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.
We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
This role is full-time. We’re looking for candidates based in NYC or open to relocating who are open to 5 days a week in the office.
🎯 Role: Prior Authorizations Specialist
Drive authorizations
Own the authorization process for complex cases, with deep expertise in TRICARE (including ECHO enrollment and prior auth workflows)
Manage escalations from our prior authorizations vendor, Silna
Support the team in chasing down documentation, resolving auth rejections, and navigating payer requirements
Partner with billing and insurance ops to resolve issues quickly and cleanly
Manage stakeholder communication
Ensure timely, clear communication across all parties: families, BCBAs, referring physicians, and internal teams
Set and manage expectations with families around timelines, documentation requirements, and next steps
Step in directly on high-stakes or escalated family situations
Partner with operations to improve the process
Work with the operations team to identify bottlenecks, inefficiencies, and opportunities across the intake workflow
Own process improvements from identification through implementation
Maintain accurate tracking and reporting across systems
🧠 Who You Are
5+ years of experience in ABA intake, care coordination, or clinic operations — you know this world deeply
Direct experience with TRICARE authorizations, including ECHO enrollment and prior auth workflows
Proven track record managing a team in a healthcare or clinical operations setting
You are highly organized and relentless about follow-through — nothing falls through the cracks on your watch
You communicate clearly and confidently with everyone from frustrated parents to clinical staff to referring physicians
You are a problem-solver who doesn't wait for permission — you identify the issue and fix it
You are comfortable with ambiguity and can make good judgment calls in real time
You hold your team to a high bar while remaining approachable and supportive
🚀 Why Join
Direct line to company leadership — you report to the Founding Growth Lead and have real influence on how intake scales
Ownership of a critical function at an early-stage, fast-growing company
The opportunity to materially impact how quickly families access care
A role where operational excellence directly translates to patient outcomes