Assistant Manager, Visitor Services, Schwarzman Center

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview:

A hub for university life and the arts, Yale Schwarzman Center produces and presents more than 300 events annually, including a full season of multi-genre artistic programming in 5+ multi-purpose venues as well as selected off-site locations. The Assistant Manager, Visitor Services (AMVS) reports to the Visitor Services Manager and works closely with staff from all Schwarzman Center departments to ensure excellent front of house operations, smooth planning and execution of events, and a welcoming experience for all students, guests, and visitors. The AMVS schedules and supervises student and casual employees, oversees front-of-house operations, manages the box office during events, and serves as house manager as needed. Life safety and accessibility are essential priorities for this position. The AMVS will join a dynamic and experienced team in a fast-paced start-up culture that requires flexibility, enthusiasm, passion for the mission, and a can-do attitude. This role requires a flexible schedule which will include frequent night and weekend work.

For more information, please see https://schwarzman.yale.edu

Job duties:

• Recruit, train, and supervise student employees for front-of-house roles, including accessibility and life-safety and emergency protocols
• Schedule and approve student/casual staff shifts and timesheets, maintaining coverage for all events and operations
• Create, display, and maintain wayfinding signage and check-in materials
• Conduct walk-throughs to ensure all spaces are clean, accessible, and reflective of YSC’s mission to foster well-being and inclusion
• Verify that materials and technology needed for front-of-house operations are in place and functioning
• Oversee all front-of-house operations, including ushers, house managers, and box office; serve as house manager as needed
• Manage the box office, including ticketing, guest lists, and addressing visitor inquiries
• Prepare detailed post-event reports evaluating event success, challenges, and opportunities for improvement
• Serve as frontline ambassador, greeting all students and visitors with warmth and professionalism, and providing information and assistance
• Support data collection and analysis for process improvement purposes
• Other duties as assigned

The information provided in the Principal Responsibilities below is generic in nature; prospective applicants will find the information in this Overview to be most relevant.

Required Skills & Abilities:

1. Customer Service Excellence: A proven ability to deliver superior visitor experiences, embodying YSC’s mission to create a welcoming and inclusive environment.

2. Organizational Skills: Strong attention to detail, ability to prioritize tasks, and adapt to shifting demands in a dynamic environment.

3. Interpersonal Skills: Exceptional communication and ability to engage with individuals from diverse backgrounds with diplomacy and professionalism.

4. Flexibility: Availability to accommodate last minute changes in schedules with good humor, ensuring YSC’s operations run smoothly.

5: Technology Proficiency: Familiarity with basic software platforms including Microsoft Office/Outlook; interest in and willingness to learn new software.

Preferred Education and Experience:

Bachelor’s degree and minimum two years of experience in customer service, events management and/or front-of-house experience; relevant experience in arts and culture programming and with ticketing software platforms a plus.

Physical Requirements:

Ability to lift and move up to 40 pounds

Principal Responsibilities

1. Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area. 2. Recommends course of action to higher authority for the handling and disposition of problems related to the functional area. 3. Counsel’s faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function. 4. Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function. 5. Leads in long-range planning for the office activities of a specific functional area. 6. Interprets and administers various University and federal policies and regulations. 7. Disseminates accurate and up-to-date information regarding areas of concern. 8. Formulates and establishes policies regarding area’s function. 9. Manages a staff of exempt and non-exempt employees. 10. May perform other duties as assigned. Required Education and Experience Bachelor’s degree in a related field and 3 years of experience or equivalent combination of education and related experience.

Job Posting Date

05/05/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (22)

Salary Range

$61,500.00 - $91,875.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.