Job Description
US Auto Trust is one of Southern California’s fastest-growing luxury automotive groups, proudly representing world-renowned brands such as Lamborghini, Ferrari, Aston Martin, and Cadillac.
Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our rapidly expanding team. This is a unique opportunity to work with one of the most prestigious luxury brands in the industry while advancing your career in a high-performance environment.
We offer competitive compensation, a comprehensive benefits package, and strong opportunities for professional growth. If you take pride in your work and are passionate about delivering an exceptional customer experience, we invite you to join a team that shares your commitment to excellence and continued success. APPLY TODAY!
Responsibilities:
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Schedules and estimates of vehicle service and repairs.
- Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
- Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
What We Offer:
- Comprehensive benefits program, including healthcare options (medical, dental, and vision) and a 401(k) with company match
- Paid vacation and sick time
- Ongoing training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests
- Values-driven culture built on integrity, professionalism, excellence, and teamwork
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
- Previous automotive experience (2 years minimum) Preferred
- Genuine interest in providing an exceptional customer experience
- Reliability, enthusiasm, friendliness and a positive "team-player" attitude
- A leader in service with verifiable CSI scores
- Excellent communication and interpersonal skills
- Strong work-ethic
- Ability to work in a fast-paced environment
- Valid driver’s license and good driving record