Sr. Manager, Digital Workspace Productivity & Collaboration

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

We are seeking a Senior Manager of Digital Workplace Productivity & Collaboration to establish and lead the Continuous Improvement & Continuous Delivery function within Global IT. This role fills a critical operational gap between large-scale project delivery managed by the PMO and day-to-day end-user support handled by the service desk. This role is to lead and own all platform enhancement work mini-projects, feature rollouts, configuration optimizations, and iterative improvements that are too substantial for Tier 1–2 support but too small for a formal project charter.

This leader will build and manage a cross-functional engineering team of 4–8, establish backlog-driven delivery practices, and ensure the M365 ecosystem, SharePoint platform, Power Platform solutions, and collaboration tooling are continuously evolving. This is a hands-on leadership role — approximately 60% of the time is spent on direct technical contributions, including M365 solutions, FreshService ITSM governance, Power BI executive reporting, and platform configuration reviews, with the remaining time focused on team leadership, delivery operations, and stakeholder management. The role also includes evaluating and piloting AI-driven productivity capabilities to determine organizational readiness and measurable business value. Responsibilities include, but are not limited to:

CI/CD Track Establishment & Delivery Operations

• Stand up the Continuous Improvement & Continuous Delivery function as a formalized capability within Global IT, defining its charter, service boundaries, intake criteria, prioritization framework, and sprint-based delivery methodology.

• Build and manage a team of 4–8 engineers spanning M365 administration, Azure infrastructure, SharePoint development, Power Platform, and ITSM platform engineering.

• Operate a backlog-driven delivery cadence using Azure DevOps Boards for all enhancement work, with defined sprint ceremonies, demos, and retrospectives.

• Establish clear intake, escalation, and handoff criteria between the service desk (Tier 1–2), the development track, and the PMO to eliminate operational gaps.

• Build demand management and capacity-planning processes to balance incoming requests with team bandwidth across global regions.

• Define and publish track KPIs: backlog velocity, sprint completion rate, cycle time, stakeholder satisfaction, and adoption impact per delivered enhancement.

Hands-On Technical Contribution

• Own FreshService ITSM governance, including Change Advisory Board (CAB) process oversight, service catalog strategy and curation, and SLA/escalation policy configuration.

• Build and maintain Power BI executive dashboards and KPI reports covering ITSM metrics (MTTR, SLA compliance, CSAT), M365 platform health, and CI/CD track delivery performance.

• Conduct platform configuration reviews for FreshService, SharePoint, and Power Platform changes before production deployment, ensuring quality and compliance standards.

• Provide senior technical triage and guidance when the team encounters complex cross-platform issues requiring hands-on investigation.

M365 & Collaboration Platform Lifecycle Management

• Own the post-deployment lifecycle for all M365 and SharePoint initiatives, ensuring delivered capabilities are optimized, adopted, measured, and continuously refined.

• Prioritize and oversee SharePoint Online platform improvements — information architecture refinements, permissions remediation campaigns, search optimization, and storage governance — delivered by the SharePoint Information Architecture and Governance Lead.

• Implementation experience to prioritize and track Microsoft Purview feature rollouts (sensitivity labels, DLP, retention policies) in partnership with Legal, Compliance, and Cyber Security stakeholders.

• Manage continuous improvement of endpoint management configurations — Intune policies, Autopilot profiles, patch management — in coordination with the Endpoint Engineer, based on operational telemetry and support trends.

• Coordinate with the PMO to absorb post-project stabilization work and identify when enhancements warrant elevation to formal project status.

Stakeholder Management & Demand Governance

• Serve as the primary escalation point for business stakeholders requesting platform enhancements and process improvements that exceed standard support scope.

• Conduct quarterly business reviews with regional IT leads and business unit stakeholders to align the backlog to organizational priorities.

• Maintain stakeholder transparency through published backlog views, sprint status reporting, and proactive communication on delivery timelines.

• Present track performance and business impact to VP-level leadership through executive dashboards and quarterly outcome reviews.

Team Leadership & Engineering Excellence

• Recruit, develop, mentor, and retain a high-performing team of M365 engineers, SharePoint developers, and platform specialists.

• Establish engineering standards, including code review practices, solution documentation requirements, testing protocols, and knowledge base contributions.

• Foster a culture of continuous learning, cross-training, and professional development across the M365 technology stack.

• Manage vendor and contractor relationships for specialized or surge-capacity work, ensuring deliverables meet internal quality and security standards.

• Ensure all continuous delivery work adheres to FreshService change management processes (CAB review), security review gates, and SOX compliance controls.

THE DETAILS:

• Location: Denver, CO or Dallas, TX

• Travel: <15%

• Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs

• Must be eligible to work in the United States

• Must pass comprehensive background and drug screening

MUST-HAVE QUALIFICATIONS:

• 8+ years of progressive experience in enterprise IT with at least 3 years leading technical teams in a people-management capacity.

• Deep expertise across the Microsoft 365 ecosystem: SharePoint Online, Entra ID, Intune, Exchange Online, Teams, and related workloads.

• Proven experience establishing or leading a platform engineering, continuous improvement, or digital workplace engineering function.

• Strong command of agile delivery methodologies (Scrum, Kanban) and backlog management tools (Azure DevOps Boards, Jira).

• Experience building Power BI dashboards and operational reports for executive audiences.

• Experience with demand management, capacity planning, and work intake prioritization for IT engineering teams.

• Demonstrated ability to manage cross-functional stakeholder relationships at the director and VP level and communicate in executive-ready formats.

• Solid understanding of ITIL v4 service management practices, change management governance, and IT risk frameworks.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience.

• Experience evaluating or piloting AI-driven productivity tools (e.g., Copilot for M365, Copilot Studio, Azure OpenAI integrations) is a plus.

Compensation Range:

$128,260.00 - $146,017.59

THIS MIGHT BE RIGHT FOR YOU IF:

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.

• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.

• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.

• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.

• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.

• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.

• We’re growing – this is a great time to join and make an impact!

 

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law 

 

Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.