Job Description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
Monitor and assist in tenant bus operations to ensure seamless functionality.
Manage and monitor the performance of service providers to ensure service quality meets standards.
Ensure all work complies with company and client policies, standards, and health and safety requirements.
Maintain effective communication with tenants, addressing inquiries, complaints, or suggestions to enhance tenant satisfaction.
Prepare operational reports, document service provider performance and incident logs, and provide data-driven improvement recommendations.
Support adjustments or expansions of tenant shuttle routes to ensure smooth operation of shuttle services.
Oversee hygiene and safety measures within buses.
Handle unexpected situations or emergencies, ensuring prompt response and resolution.
Blast out e-notices to tenants, including emergency announcements, maintenance schedules, or event information.
Handle and perform ad hoc duties as assigned.
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Procurement and Vendor Management
Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
Ensure the Contract Management Database is up to date at all times
Assist to manage the vendor Risk Management program
Profitability/ Savings Initiatives
Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage client’s expectations ensuring that the service levels are maintained .
Lead by example
Reporting
Assist in the budgeting process as required
Provide input as required into the Monthly Report to client
Active involvement in the monitoring and achieving the required Key Performance Indicators
Required Skills and Experience
Diploma or Degree in Facilities Management, Property Management, or related disciplines.
1-2 years of relevant experience in Facilities Management or Property Management preferred; fresh graduates are welcome to apply. (Candidates with more experience may be considered for Facilities Officer)
Experience in data analysis is an advantage, with the ability to leverage data for operational improvement recommendations.
Ability to effectively interface with clients, landlords, consultants, contractors, and suppliers.
Proficiency in written and spoken English, with strong presentation and communication skills.
Good PC literacy and able to manage daily activities using various systems
Critical Competencies for Success
Behave consistently with Jones Lang LaSalle cultural and ethical requirements
Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team
Ability to deal with emergency situations in a calm manner
Able to follow instructions and procedures
Listens effectively and communicates through actions and example
Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients
Ability to work within a budget
Demonstrated initiative
Ability to solve problems
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.