Account Manager, Automotive Services (58645)
Job Description
PLEASE NOTE: Although this role is considered "remote", candidates must live locally to the Morris, Essex or Union NJ counties. This is due to the travel aspects of this role (frequent daily and/or weekly on-site client visits in this region).
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Represents the interests of the Club within the contractor network and plays a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in assigned territory. Incumbent drives extensively across an assigned territory, traveling 3 – 5 days/week.
Schedule: Monday - Friday 8:30am - 5pm
What you will do:
- Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
- Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
- Develop action plans to ensure minimum facility requirements and AAA standards are met.
- Analyze territory performance and seasonal resource requirements to ensure service levels are met.
- Manage new contractor process, including recruitment, screening, selection, and onboarding.
- Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
- Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
- Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
- Research industry best practices and technologies and share with peers and contractors.
- High School Diploma or GED required and
- Bachelor's Degree in Business concentration preferred or
- 6-8 years of additional relevant experience preferred
- 5+ years Relevant Experience required
- 1-3 years Auto, logistics, and/or franchise business
- 1-3 years Customer Service required and
- 1-3 years Using financial & performance metrics
- 1-3 years Account Management required
- 1-3 years OSHA regulations required
- Valid driver’s license Required