Dispatcher - South Beach Resort

This position will be responsible for distributing, logging, and taking calls from all departments at the resort to include, Front Desk, Housekeeping partner, Maintenance, Common Areas, etc. The dispatcher will monitor and ensure all work orders are fulfilled in a timely manner to create a sense of urgency and importance for our guests and owners experience. They will complete follow-up calls to all guests’ requests and incidents to ensure guest satisfaction. They will dispatch all communication between the proper personnel via phone or radio and provide clerical support for the department. This individual will ensure the staff’s commitment to maintaining service expectations through observation and communication.