Physician Billing Office Assistant (12501)

Job Summary:

• Return all customer service phone messages within one business day of receipt and assist patients with billing issues to bring any problems to a favorable resolution.
• Enter accurate and thorough documentation of pertinent events regarding the handling of accounts.
• Process credit card payments and mail-in payments and post applicable adjustments.
• Accurately enter patient demographic information for registration and submit manual charges within 3 business days of receipt.
• Complete daily batch scanning.
• Retrieve medical records for submission to insurance companies, auditors, and other entities as needed.
• Coordinate account resolution with department team members when appropriate.
• Balance deposits, complete daily EFT posting assignments and reconcile any discrepancies.
• Pick up clinic deposits and complete a verification checklist as reconciliation.
• Handle and distribute department mail in accordance with departmental policy.

Education:
High school diploma or equivalent.

Experience:
One year working in an office setting, preferably a medical billing office.

Additional Skills/Abilities:
Must be self-directed/self-motivated; must have good communication and interpersonal skills. Must be able to (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) work independently; (3) recognize the rights and responsibilities of patient confidentiality; (4) relate to others in a manner which creates a sense of teamwork and cooperation; and (5) maintain a customer focus and strive to satisfy the customer's perceived need.