Sales & Customer Services Admin

JOB DESCRIPTION

To manage the sales and collection documents in accordance with the company’s standard terms to minimize credit risk for residential projects

JOB DESCRIPTION:

• Preparing, reviewing, and managing sales & collection documents related to booking forms, reservation agreement, interest calculation, payment reminders, and other related contracts.
• Ensuring all documents comply with company policies and legal requirements.
• Calculating the late payment interest/fees charge for the buyers.
• Coordinating with legal, finance, and other departments to ensure accuracy and completeness of the assigned work.
• Recording, updating, and maintaining customer information in CRM and/or other internal systems.
• Collaborating with Sales, Finance, and Customer Services teams to resolve discrepancies and ensure accurate billing and payment allocation.
• Supporting Sales & Collection teams with administrative tasks throughout the customer journey.
• Acting as a point of contact for customers for administrative procedures.
• Preparing payment requests and monitoring customer payment schedules.
• Performing other tasks are assigned by Managers.

JOB REQUIREMENTS

• At least 04 years of experience in Sales Administration, Customer Services, or Real Estate Admin role of the property/real estate/banking/high-value sales industry is an advantage
• Ability to meet targets based on productivity and effectiveness
• Good interpersonal, communication, administrative and organizational skills
• Firm, persuasive, persistent, and self‑motivated when dealing with customers, sales agencies and internal team
• Ability to work well under pressure, handle multiple tasks simultaneously and relate effectively with people from diverse backgrounds
• High attention to detail and accuracy
• English proficiency
• Proficient in MS Office (word, excel, powerpoint), experience with CRM systems is a plus

BUSINESS SEGMENT

Real Estate

PLATFORM

Operating Division