Corporate Wellbeing Counsellor (Contract)

Responsibilities

Counselling & Psychological Support
• Provide confidential, ethical, and professional one-on-one counselling services to employees. 
• Conduct assessments and develop appropriate intervention plans for individuals experiencing emotional, psychological, or work-related challenges. 
• Offer short-term therapeutic support and refer cases to external specialists where necessary. 
• Maintain accurate, secure, and confidential records of all counselling sessions in accordance with professional and legal standards. 
• Ensure compliance with all guidelines set by Lembaga Kaunseling Malaysia (LKM).

Wellbeing Programme Support (End-to-End)
• Partner with the Wellbeing Senior Specialist to design, plan and execute organisational wellbeing initiatives. 
• Support the end-to-end delivery of wellbeing programmes including trainings, workshops, campaigns events and awareness sessions. 
• Contribute insights from counselling trends to enhance programme relevance and impact. 
• Assist in evaluating programme effectiveness and recommending improvements.

Mental Health First Aid (MHFA) Programme Management
• Lead and manage the organisation’s Mental Health First Aiders (MHFA) network. 
• Provide guidance, support, and continuous development for MHFA representatives. 
• Monitor utilisation, effectiveness, and engagement of the MHFA programme. 
• Ensure alignment of MHFA practices with organisational wellbeing strategy and professional standards.

Stakeholder Engagement & Advocacy
• Promote mental health awareness and reduce stigma within the workplace. 
• Collaborate with HR, business leaders, and other stakeholders to embed wellbeing into the employee experience. 
• Act as a trusted advisor on psychological wellbeing matters across the organisation.

Governance, Ethics & Compliance
• Uphold strict confidentiality and ethical counselling practices at all times. 
• Ensure all counselling practices adhere to LKM regulations and professional codes of conduct. 
• Maintain proper documentation, reporting, and audit readiness for all wellbeing and counselling-related activities.

Training and others
• Develop and deliver workshops on psychosocial risks, stress management, and mental health literacy (e.g., MHFA or ISO 45003 principles).
• Serve as the first responder for workplace mental health crises, providing immediate psychological first aid and referral pathways to clinical specialists.