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Job Description
Why choose Logicalis?
It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow
Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!
We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.
Join us and become a part of something epic!
- Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
- Perform project related duties with regards to new and changing infrastructure deployments as required.
- Regularly updating customers on progress of incidents, problems and changes by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
- Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
- Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
- Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
- To stay up to date and accredited within the current technologies.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
- Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
- Attend the Change Advisory Board for customer change requests.
- Attend meetings and working parties to represent Platform and Compute Support where necessary.
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
- Attend customer sites for onsite project and support related activities.
- Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
- Work closely with the solutions area of the business regarding developing new services and proposal.
- Ensure all Customer documentation is kept up to date.
- Providing input to customer facing Technical Incident Reports.
- Help identify gaps in existing technical documentation, knowledge and skills.
- Creating and maintaining of technical customer documentation.
PERSON REQUIREMENTS:
QUALIFICATIONS
Graduate or qualified by experience with ideal certifications such as:
- Veeam Certified Professional
- Azure Administrator Associate
- Commvault Certified Professional
- Commvault Certified Engineer
- M365 Fundamentals
EXPERIENCE
- Essential (6 – 7 Years)
- Experience in deploying and administrating backup technologies such as Veeam, Azure Backup and Commvault Cloud.
- Experience in Administrating DR Technologies such as Azure ASR, Veeam Replication, Commvault Live Sync and Auto recovery.
- Experience in taking part of leading DR testing activities and updating and maintaining DR documentation.
- Experience of administering/troubleshooting Windows Server Operating Systems.
- Experience in Backup Reporting, utilizing custom reports or Veeam One.
- Desirable (Any)
- Experience of administering/troubleshooting Windows Server roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
- Azure IAAS Cloud Administration and support.
- O365/M365 Implementation, deployment, migration and administration.
- VMware vSphere 6,x – 9.x
- Microsoft Hyper-V
- Nutanix Virtualization
ADDITIONAL SKILLS/ATTRIBUTES:
- A structured and organised approach to complex problem determination and solving.
- Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
- The ability to communicate both verbally and electronically in a clear, professional manner.
- The ability to work with minimum supervision and as part of a team, maintaining a high level of motivation and productivity.
- Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
- A detailed and accurate approach to undertaking all duties.
- Numerate and literate with an eye for detail.
- A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
- Client focussed and with customer care / services mind-set.
- Professional & diligent team player but able to work independently and be self-motivated.
- Enthusiastic, energetic, and confident.
- Light motor vehicle driving licence (Code B) and own reliable transport.
- Ability to obtain security clearance.