Back to jobs
Job Description
We are currently seeking a Telesales Executive to join DHL eCommerce in Malaysia!
The Telesales Executive will be responsible for the revenue retention and development for the customers’ portfolio accounts through sales tactics of up-selling and cross selling for our services and products. The incumbent will also be in charge of new business development by opening new accounts.
Essential Duties and Responsibilities
Customer Management
- Act as customers’ main contact, responding and attending to their sales and post sales requirements
- Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
- Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
- Provide customer oriented service at all times relating to specific sales issues
- Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained
Sales Process Management
- Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
- Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
- Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service to maximize sales
- Provide regular reports to measure individual and department effectiveness and provide figures showing department’s productivity
Desired Skills / Qualifications
- Minimum 3 years of experience in sales
- Excellent communication skills (English and Malay), spoken and written
Minimum Educational Qualification
- Diploma (or equivalent)