Restaurant Captain/Assistant General Manager (Supreme Dumplings)
Job Description
Job Title: Restaurant Captain/ Assistant Manager
Location: Redmond, WA
Pay Range - $28/hr.- $33/hr.
Actual compensation will be determined based on experience, skills, and internal equity.
About Us:
At Supreme Dumplings, we deliver moments of joy to our guests, team members, and the communities we serve. Our mission is to provide the most authentic Xiao Long Bao and other small bites of happiness through quality, service, and value.
We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, Xiao Long Bao (小籠包), meaning “little dumpling in a basket,” traces its origins back over 1,000 years to China’s Song Dynasty. Cooked traditionally in bamboo baskets, these iconic dumplings are perfected over centuries and lovingly crafted in our kitchens to provide an unparalleled authentic experience.
Our commitment to quality, exceptional service, and creating memorable dining experiences is at the heart of everything we do. We take pride in bringing Taiwanese culinary heritage to Honolulu, ensuring every bite tells a story of tradition, passion, and excellence.
About the Role
Restaurant Captain (Assistant Managers) plays a key leadership role, supporting the General Manager in daily operations while ensuring our Standard Operating Procedures (SOPs) are upheld, the team is well-trained, and guests receive exceptional service.
Restaurant Captains lead by example, energize the team, and ensure the restaurant consistently meets or exceeds operational standards.
We look forward to learning more about you and what you can bring to our team!
Key Responsibilities
Greet and assist guests with a friendly and professional demeanor; respond appropriately to feedback and concerns
Train team members and uphold company standards in food preparation, service, and cleanliness
Monitor food quality and manage food cost controls
Communicate daily goals and support team members during busy shifts
Coordinate schedules, cleaning checklists, inventory, and supply orders
Resolve operational issues promptly, including guest concerns and training gaps
Clearly communicate procedures, standards, and expectations
Lead training across all stations using hands-on guidance and the company’s learning management system
Learn basic maintenance of kitchen equipment
Conduct daily quality checks to ensure consistency and high standards
Perform other duties as assigned
Qualifications
Minimum 2 years of experience in customer service, food service, or a related field
High school diploma or GED required
Valid food handler’s permit (or willingness to obtain one)
Alcohol server permit preferred
Strong attention to customer needs and detail-oriented service mindset
Excellent verbal communication and leadership skills
Ability to perform effectively in a fast-paced environment
Strong training, coaching, and team development abilities
Solid organizational and problem-solving skills
Ability to stand and walk for extended periods
Comfortable working in variable temperatures and around chemicals, smoke, or airborne particles
Benefits & Other Compensation:
Eligible employees may receive a comprehensive benefits package, which may include:
- Medical, dental, and vision insurance
- Paid time off
- Employee meals and discounts
- Opportunities for career growth and professional development
- Eligibility and benefit offerings may vary based on position and tenure
Supreme Dumplings is an equal opportunity employer. We consider all applicants without regard to race, religion, color, gender, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, marital status, or any other status protected by law. We strive to reflect the diverse communities we serve.
Applicants must be 18 years of age or older and must be able to provide documentation proving legal authorization to work in the United States.