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Veterinary Practice Manager Pet Emergency Clinic of Pitt County
Greenville, NCPosted 42 months ago
Full-timeonsitemid
Job Description
The primary function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.
PRIMARY RESPONSIBILITIES
*Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on a daily responsibilities and workflow.
*Function in the practice as a Veterinary Technician, Assistant, Receptionist or a combination thereof
*Identify areas for improvement in the "big picture" operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
*Partner with Vets Pets management to interview, select, train, develop, coach, mentor and if necessary discipline and terminate staff.
*Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
*Focus on staff development and involvement to address issues and improve themselves and the hospital.
*Communicate, communicate, communicate. Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.
*Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
*Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
*Responsible for overseeing facility cleanliness and organization.
*Ensure compliance with all practice policies and procedures and with all local state and federal laws.
DESIRED CHARACTER TRAITS
*Warmth & empathy: Easily relates to people and sees from their perspective
*Initiative: Naturally possess a strong work ethic and seek responsibility & progress
*Flexible & Open minded: Willing to listen and try new things & others ideas
*Cooperation: Enjoys working with others to solve problems and share credit & admit fault
*Positive Attitude: Brushes off negativity & responds well under stress & pressure
*Goal oriented: Ambitious, driven and enjoys managing for results.
DESIRED COMPETENCIES
*Communication: Constantly listens, relates, encourages and motivates the team
*Leadership: Clearly demonstrates how and why team members perform task and leads by example.
*Customer Service: Always works to find a way to say yes. Serves as a client champion and leads team to maintain exceptional services.
*Conflict management: Actively addresses conflict and works to create opportunities from it
*Staff development: Encourage and motivates staff to take responsibility, grow & improve
*Organization: Able to prioritize and take a systematic approach in completing assignments
*Technology: Comfortable suing a computer and practice management software
*Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
EXPERIENCE, EDUCATION AND/OR TRAINING
*BS degree preferred, Associate degree or the equivalent combination of education, training & experience
*Three years related experience required (Health care, veterinary, service industry, etc)
*Previous managerial responsibilities in Veterinary Medicine preferred.
*RVT, CVT, LVT & experience preferred.
PRIMARY RESPONSIBILITIES
*Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on a daily responsibilities and workflow.
*Function in the practice as a Veterinary Technician, Assistant, Receptionist or a combination thereof
*Identify areas for improvement in the "big picture" operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
*Partner with Vets Pets management to interview, select, train, develop, coach, mentor and if necessary discipline and terminate staff.
*Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
*Focus on staff development and involvement to address issues and improve themselves and the hospital.
*Communicate, communicate, communicate. Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.
*Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
*Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
*Responsible for overseeing facility cleanliness and organization.
*Ensure compliance with all practice policies and procedures and with all local state and federal laws.
DESIRED CHARACTER TRAITS
*Warmth & empathy: Easily relates to people and sees from their perspective
*Initiative: Naturally possess a strong work ethic and seek responsibility & progress
*Flexible & Open minded: Willing to listen and try new things & others ideas
*Cooperation: Enjoys working with others to solve problems and share credit & admit fault
*Positive Attitude: Brushes off negativity & responds well under stress & pressure
*Goal oriented: Ambitious, driven and enjoys managing for results.
DESIRED COMPETENCIES
*Communication: Constantly listens, relates, encourages and motivates the team
*Leadership: Clearly demonstrates how and why team members perform task and leads by example.
*Customer Service: Always works to find a way to say yes. Serves as a client champion and leads team to maintain exceptional services.
*Conflict management: Actively addresses conflict and works to create opportunities from it
*Staff development: Encourage and motivates staff to take responsibility, grow & improve
*Organization: Able to prioritize and take a systematic approach in completing assignments
*Technology: Comfortable suing a computer and practice management software
*Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
EXPERIENCE, EDUCATION AND/OR TRAINING
*BS degree preferred, Associate degree or the equivalent combination of education, training & experience
*Three years related experience required (Health care, veterinary, service industry, etc)
*Previous managerial responsibilities in Veterinary Medicine preferred.
*RVT, CVT, LVT & experience preferred.