Imports Admin Clerk

Lush Cosmetics

Poole - Nuffield Industrial EstatePosted 1 weeks ago

Permanent - Full Time

Imports Admin Clerk

Application Deadline: 13 May 2026

Department: Logistics

Employment Type: Permanent - Full Time

Location: Poole - Nuffield Industrial Estate

Compensation: £28,250 - £33,250 / year

Description

About the Role:

A great opportunity for someone wanting to get into the world of logistics, learn new skills and be part of a highly reputable, dynamic team that consistently delivers 5* service throughout the Lush business.

A varied administrative role that will involve learning all aspects of the daily operations to include booking freight, processing invoices, customs queries, responding to emails in a timely manner and general record keeping. You will be working in collaboration with our Procurement Team, Buyers and Freight Forwarders to help manage our ever-growing portfolio of suppliers, whilst continuously providing a high level of service. This will involve giving instructions for customs clearance, checking customs entries and on occasion may also require working directly with HMRC.

There’s always something new to learn, it’s an interesting role that will pique your curiosity. You will come to know where we import our ethically sourced raw materials from around the globe, as we aim to deliver them safely and in good time for production. This can be fast paced as the wheels never stop turning, so the ability to prioritise your workload, be solution focused and work under pressure is necessary. No two days are the same and your tasks may change depending on the ever-changing, fast-moving needs of the business. It’s a role that is very much at the heart of the supply chain, so excellent communication all round is key.

About You:

A dynamic team player, well organised, customer focused with excellent communication skills and one who is prepared to go the extra mile to really make a difference. You will have a great eye for detail, can prioritise your workload and handle change and uncertainty with ease and resilience. You have the confidence to be gently persistent when required to get the job done, with a supportive, flexible, proactive approach and positive can-do attitude. You are happy to work collaboratively with others as well as on an individual basis, using your own initiative as and when required within the scope of work. Freight knowledge is desirable but not essential as you are keen to learn and upskill with a willingness to invest in yourself and own your personal development and growth.

Regular responsibilities will include, but are not limited to:

Working in collaboration with our Buyers and Procurement Team to ensure all orders are captured on our import log for further actioning.
Working in collaboration with our global suppliers, so that we have all the necessary information and correct documents to book collections in accordance with all customs regulations, ensuring we are compliant.
Working in collaboration with nominated freight forwarders to ensure collections and deliveries are managed and planned in the most effective way, taking into consideration the service, cost, mode of freight and ethics.
Maintain our systems on a regular basis and complete month end housekeeping procedures (e.g. ensuring all data on the import log is complete and up to date for all past shipments, chase FFW’s for customs entry documents where required, check all past due dates on the import log and take the appropriate action for them, file shipping documents in the appropriate place, ensure our supplier portfolio is kept up to date including any special instructions, and assist when necessary with monthly VAT queries from our VAT and accounts departments.
Internal and external training to upskill, to include but not limited to commodity codes, incoterms and hazardous materials, as these will need to be distributed in accordance with IATA, ADR and IMDG guidelines.
Checking the accuracy of information supplied to us on shipping documents and requesting amendments where necessary to ensure the customs process runs smoothly, guaranteeing we meet the required regulatory compliance and standards for our imports.
Provide reports when requested for analysis.
Provide support and assistance in a friendly and efficient manner to both internal and external suppliers, freight forwarders and colleagues.
Comply with H&S regulations & be proactive with the wellbeing of yourself & your fellow team members.

The Ideal candidate will have the following key attributes to offer us:

Excellent organisational skills.
Good computer skills with a strong working knowledge of Excel.
Knowledge of our ERP system is desirable but not essential as training will be given.
Knowledge of logistics is desirable but not essential as training will be given.
Self-motivated with a caring, positive, can-do attitude.
Good English – written and spoken.
A great telephone manner and all-round communicator.
Ability to remain focused on tasks and work well under pressure.
Be confident in what you do but have a willingness to learn, listen and upskill.
A keen eye with excellent attention to detail is essential.
A flexible team player who can also work well independently, be self-motivated and manage own workload.
A great work ethic with a passion for excellent customer service and getting the job done!

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