Job Description
Make a difference everyday
Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances.
With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.
It’s not just care. It’s HammondCare.
About the role
Reporting to the General Manager, Commercial Performance & Business Improvement, the role provides strategic leadership across pricing, service design, compliance, billing governance and consumer engagement for the Higher Everyday Living Fee (HELF). It ensures HELS are legislatively compliant, consistently delivered, financially sustainable and clearly understood by residents and their representatives, while supporting positive choice, dignity and quality of life.
This position is offered on a 12 months max-term contract and the location can be flexible depending on the successful applicant.
What we can offer you
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free access to independent counselling support for employees and families
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities
Key Focus Areas
Enterprise ownership of the HammondCare Higher Everyday Living Services (HELS) framework, ensuring alignment to legislation, operational capability, commercial objectives and HammondCare values
End‑to‑end lifecycle governance of HELS, from resident enquiry and consent through service delivery, billing, variation, annual review and cessation
What do you need to apply?
Flexibility and willingness to travel extensively.
Qualifications in Business, Sales or similar.
Drivers Licence with reliable car.
Demonstrated experience working in a regulated environment with compliance obligations.
Strong coordination and stakeholder management skills across Residential and Enabling teams.
High level of attention to detail and documentation discipline.
Ability to communicate clearly and sensitively with different stakeholders including, Residential Managers, residents and families on service and fee-related matters.
Strong analytical and reporting capability.
Experience in residential aged care operations, admissions, lifestyle and hospitality (Desirable).
Exposure to agreement management, audit, risk or governance activities (Desirable).
Relevant tertiary qualification or equivalent professional experience (Desirable).
To Apply
If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact [email protected].
Pre- Employment Checks
All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checking.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.