Sr. Manager, Logistics Americas

Department: Operations

Employment Type: Full Time

Location: MEX-Juarez-Plant #2

Reporting To: Halime Civcar

Description

Key Responsibilities

• Own end-to-end transportation planning and execution from collection through Proof of Delivery (POD), including first mile, linehaul, cross-dock, and last mile.
• Govern routing guides, pickup cut-offs, service tiers, multi-leg pathing, and contingency routing across the AMERICAS network.
• Lead returns logistics and first-attempt delivery improvement initiatives in collaboration with carriers and Customer Care.
• Drive root-cause analysis and corrective action (CAPA) for delays, damages, missed deliveries, and no-shows at customer level.
• Own transportation execution for cross-border flows between the U.S. and Mexico, including coordination across carriers, brokers, customs clearance, and manufacturing sites. 
• Manage transport complexity supporting maquiladora manufacturing operations, including cross-border lead times, customs cut-offs, and risk mitigation.

• Build, lead, and develop high-performing transportation teams across internal resources and 3PL partners.
• Establish clear accountability through tiered governance (daily exception huddles, weekly operational reviews, quarterly performance reviews).
• Coach teams and partners on safety, claims prevention, service recovery, and compliant documentation.
• Partner closely with the Americas Customs Manager (direct report) and Trade Compliance to align transportation execution with customs strategies, escalation management, and regulatory requirements.

• Act as business owner for the Transportation Management System and related multi-carrier and labeling tools.
• Own the TMS roadmap, business requirements, UAT, release readiness, and adoption in close partnership with IT and Global Process Owners.
• Ensure robust SAP/S4 and WMS integrations supporting a single source of truth for milestones, labels, rates, customs data, and POD.
• Develop transport analytics and BI, including lane-level KPIs, exception dashboards, and CO₂ reporting.

• Own the regional transportation budget (approx. USD 170M) and deliver cost-to-serve outcomes.
• Optimize cost per case and cost per shipment by country, lane, and leg while protecting service performance.
• Lead monthly cost reviews, forecasts (YTD/YTG), and variance analysis with Finance and carriers.
• Provide tender inputs to Sourcing, govern rates and surcharges, and oversee freight audit and pay.
• Drive a structured savings portfolio across network design, service tiering, consolidation, and packaging optimization.

• Deliver regional On-Time Delivery (OTD), manage lead-time performance (CCA to POD), and improve first-attempt delivery success.
• Lead monthly carrier QBRs covering service, exceptions, claims, POD capture, and recovery actions.
• Ensure carrier compliance with EHS, legal, and safety requirements for road and air transport.
• Enforce transport packaging and handling standards to prevent product damage in a medical-device context.

• Provide complete and accurate transportation data and documentation to enable compliant export and import processes.
• Support broker instructions, duty and tax visibility, and POD/IE599 availability for VAT recovery.
• Maintain pre-clearance readiness and actively manage customs holds and escalations.
• Own the transportation risk register and business continuity plans for critical lanes, including capacity disruptions and peak readiness.
• Drive sustainability initiatives to reduce CO₂ per shipment through mode optimization and network design. 
• Demonstrated oversight of Mexico maquiladora / maquila / IMMEX programs, including transportation implications and broker coordination. 
• Hands-on experience managing U.S. Customs and Border Protection (CBP) environments, including inspections, holds, escalations, and corrective actions. 
• Lead transportation readiness for highly complex cross-border manufacturing regimes, ensuring alignment across logistics, customs, manufacturing, and compliance.
• Act as senior escalation point for cross-border disruptions, including customs delays, documentation gaps, and capacity constraints.

• On-Time Delivery % (regional, carrier, lane)
• Lead Time (CCA → POD) and transit reliability
• First-Attempt Delivery Success % / Doctor No-Show Rate
• Cost per Case, Cost per Shipment/Leg, Freight Audit Recovery
• Claims and Damage Rate; Returns Rate
• POD Capture Rate; Exception Rate (missed scans, address issues)
• CO₂ per shipment or per case

Skills, Knowledge & Expertise

• Bachelor’s degree in Supply Chain, Logistics, Operations, or related field; Master’s preferred.

• 10+ years of transportation or parcel logistics experience with regional or multi-country and U.S.–Mexico cross-border scope.
• Proven leadership of carrier management and regional teams.
• Demonstrated budget ownership of USD 25M+.
• Proven experience operating in complex Mexico maquiladora / IMMEX environments. 
• Direct exposure to CBP-regulated import/export operations in a high-volume or high-complexity setting. 
• Experience leading logistics operations in large, scaled, multi-site organizations with significant shipment volume and regulatory complexity (not small or early-stage companies).

• Hands-on TMS product ownership experience.
• Strong knowledge of SAP/S4 integration and parcel labeling/manifesting solutions.
• Deep understanding and proven ability to deploy AI within areas of responsibility.

• Deep, hands-on understanding of customs processes, including broker management, maquiladora operations, CBP requirements, and cross-border manufacturing flows between the U.S. and Mexico.

• Deep understanding and proven ability to deploy AI and advanced analytics within areas of responsibility to improve service, cost, and decision-making.

• Advanced analytical and financial acumen; strong cost-to-serve mindset.
• Network design and optimization capability in parcel and multi-leg environments.
• Stakeholder management across Logistics, Trade Compliance, Finance, IT, and Procurement.
• Experience with TMS platforms such as Transporeon, ShipERP, or equivalent.
• Strong presentation, executive communication, and change-management skills.
• Bilingual English - Spanish