Community Service Officer II (Phoenix, AZ) (Multiple Positions)

Duties and Responsibilities: Patrols campus on foot, bicycle or marked vehicle checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards. Situations requiring additional assistance will be referred to police. Monitors camera footage for criminal activity and reports findings to police. Responds to emergency calls for service such as blue light phones, medical injuries and emergencies, minor theft reports, fires, and criminal damage. Completes police reports on minor incidents that do not involve felony investigations, including stolen property, found property, lost property, and criminal damage. Activity is driven by the occurrences during the designated shift. Any pertinent information will be shared via pass along briefing/email with other shifts. Greets, welcomes, and provides exceptional customer service to all. Provides directions and other general informational needs. Performs door assists and other security related escorts on campus. Assists with special events. Locks and unlocks doors upon request and according to schedules provide by Room and Course. Maintains secure storage of evidence and found property per department policy. Performs safety inspections at designated intervals and submit work orders for repair/replacement as needed. Knowledge, Skills, and Abilities: Ability to communicate effectively in both oral and written form. Skill in observing situations and detail oriented. Skill in talking to others to convey information effectively. Ability to handle difficult and stressful situations with professional composure. Ability to exercise sound judgment in making critical decisions. Ability to process and handle confidential information with discretion. Ability to work rotating shifts/days off and work holidays.