Back to jobsDefines and documents business functions, processes, and requirements across the enterprise.
Act as the primary Subject Matter Expert (SME) for manufacturing-related modules.
Consults with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
Acts as a liaison between departmental end-users, technical analysts, information technology analysts, and consultants in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
Monitors issue queue and resolve problems users have or create enhancements requests and support requirements gathering for IT to implement. Internal
Identifies opportunities for improving business processes through information systems, automation, Microsoft Copilot, or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
Plans, organizes, and conducts business process reengineering and improvement projects end-to-end, from discovery through deployment and hypercare.
Tests, and supports solutions across ERP’s (JD Edwards, and Microsoft Dynamics 365 Business Central), ServiceNow ITSM, and the Microsoft Power Platform.
Maps, documents, and continuously improves end-to-end ERP process flows— including quote-to-cash (Q2C), procure-to-pay (P2P), plan-to-produce, and warehouse/inventory management—working closely with Sales, Operations, Finance, and Supply Chain stakeholders to ensure system configurations accurately reflect business rules and drive process efficiency.
Researches and prepares reports, consolidating information into cohesive and understandable written deliverables for use in management decision-making.
Participates in and leads user acceptance testing and testing of new system functionality.
Develops training curriculum and conducts formal training sessions covering assigned systems and modules.
Minimal travel but as needed to support our locations.
