Clinical Director - Home Health - FT Days

Core Competencies

• Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
  
  
• Communicates policies, standards, institutional changes, safety information and clinical information integral to the position.
  
  
• Utilizes professional, respectful, effective communication to delegate and direct unit activities and patient assignments.
  
  
• Communicates significant unit issues utilizing chain of command
  
  
• Ensures unit based patient satisfaction scores meet or exceed the targeted benchmark
  
  
• Utilizes follow up phone calls and field visits to communicate with patients and families to enhance the patient experience.
  
  
• Follows up on all patient and family service issues within 24 business hours
  
  
• Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making.
  
  
• Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth in work performance.
  
  
• Addresses personnel issues in order to promote a healthy work environment
  
  
• Follows through with disciplinary actions and employee grievances.
  
  
• Facilitates prompt conflict resolution among employees.
  
  
• Conducts a minimum of ten staff meetings per year.
  
  
• Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit.
  
  
• Reviews and follows up on incident reports and reports trends to staff.
  
  
• Uses quality control findings in determining needed areas of staff education or coaching.
  
  
• Analyzes clinical outcomes data such as National Patient Safety Goals, Core Measures, Process Measures and infection rate and makes recommendations and takes actions to improve structure, system or outcomes.
  
  
• Participates in multidisciplinary meetings/rounds to discuss and resolve patient care issues as needed.
  
  
• Ensures payroll is submitted bi-weekly in accordance with the deadlines set by Payroll Office
  
  
• Manages efficiencies of unit activities to meet established productivity standards, ie admission within 48 hours of referral or physician ordered start of care date.
  
  
• Facilitates and supports recruitment and retention activities.
  
  
• Delegates responsibilities appropriate to licensure, education, and experience of staff.
  
  

Department Specific Competencies

• Works toward integrating Home Health and Hospice into the health care continuum system.
  
  
• Represents Home Health and Hospice in the community to other institutions, public bodies, government agencies, organizations, services, groups, and persons.
  
  
• Participates in the Quality Assessment Performance Improvement (QAPI) meetings to identify areas of opportunity for improvement in clinical documentation.
  
  
• Incorporates identified areas targeted for further study, uses conclusions from reviewing trended data and recommendations from QAPI committee when formulating improvement plan.
  
  
• Develops and maintains administrative procedures to assure fiscal accountability and control, equitable personnel practices, efficient office management, and the attainment of management objectives.
  
  
• Ensures clear, effective working lines of accountability and responsibility between and within the service staff and administrative staff.
  
  
• Assumes accountability for quality and fiscal control of staffing.
  
  
• Demonstrates leadership in patient safety activities.
  
  

Education

Experience

License / Certification Requirements