Student Support Staff

Position Summary The Department of Student Affairs at UNM Gallup is seeking 1 candidate for the position of Student Support Staff for The Student Resource Center (SRC). This position will provide administrative and office support of the general, day-to-day administrative, operational, clerical tasks related to the office/center, respond and assist students with diverse needs: · Greet all visitors warmly, politely, and professionally. · Answer phone calls received at SRC, taking messages or transferring as needed. · Assist with administrative work as needed; this may include maintaining spreadsheets, filing documents, copying or scanning documents, etc. · Assist with maintaining office inventory. · Assist with special events, including outreach, creating and sending out flyers. · Maintain the cleanliness and organization of the office (wipe down tables and surfaces, organize supply cabinets) · Run errands throughout campus to deliver, receive documents/materials and acquire supplies. · Have basic knowledge of university settings, policies, programs, and services. · Responds to students with a documented disability, students receiving Veteran Affairs (VA) benefits and visitors who request information and services through the Student Resource Center. · With training, be able to recognize a student’s needs and refer to appropriate help · Schedule and proctor exams in our testing rooms · Manage the office/center by checking in students for use of the center for wellness/lactation, studying, computer use, scanning and printing needs. · Perform functions such as serving as a note taker, reader and scriber. · Navigate campus/community resources and connect students to services. · Participate and engage in job-related training, supervision and team meetings. · Maintain functions of the Student Resource Center and other assigned job-related duties as assigned. Candidates must be able to: · Devote sufficient time in class with student receiving services, and time after class to review notes with student, re-write for clarity or transpose notes from a digital recorder to student notebook. · Under direct supervision, provide one on one direct support to students receiving services through SRC. · Under direct supervision, reads course materials to students with low vision and/or other learning disabilty needs. Typically works on a schedule basis but may require to adjust schedule based on student needs and SRC office demands. · Greet and interact with students with disabilities from diverse culture backgrounds, faculty, and staff members · Demonstrate excellent problem-solving skills and the ability to work under specific direction of the Accommodations Specialist and faculty. · Work unsupervised on occasion when conferring with student about upcoming assignments and tests. · Demonstrate excellent organizational/time management skills to help student set up effective notebooks for specific classes and stay on schedule with assignments. · Meet student needs for improving reading, writing and understanding English directions. Provide mentorship for increasing English language skills as needed. · Operate basic office equipment such as printer/copier, scanner, office computer, telephone. · Communicate effectively, both orally and in writing · Effectively manage time, follow schedules and meet deadlines. · Initialize and operate computer hardware and software systems. · Interact and communicate with people over the telephone, often in stressful situations. · Maintain confidentiality of records and information. · Read and understand a range of college-level course-related material. · Speak clearly with easily understood vocal inflection. · Understand and follow specific instructions and procedures. · Verify data input and correct errors. · Knowledge of customer services standards and procedures. · Organizing and coordinating skills. · Able to prioritize multiple tasks. · Take initiative on office/job related events/projects.