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Job Description
Overview:
The Intake Coordinator is the first point of contact for prospective clients seeking services at Lighthouse and plays a key role in guiding families through the onboarding process. This position is responsible for managing new client inquiries, verifying insurance, coordinating submission of paperwork, and ensuring a smooth and positive intake experience.
Key Responsibilities:
- Serve as the primary contact for new client inquiries via phone, email, and online referrals
- Guide families through the intake process with professionalism and empathy
- Collect and review intake documentation for accuracy and completeness
- Verify insurance benefits and communicate coverage details to families
- Maintain accurate internal records
Qualifications:
We are seeking candidates with relevant experience in healthcare administration or a related field. The ideal candidate will have strong organizational and multitasking abilities. Excellent communication and collaboration skills are essential.
What We Offer:
- Competitive compensation
- Warm and collaborative office environment
- 401-K, commuter benefits and paid holidays