Referral Outreach Coordinator

Lighthouse Licensed Behavior Analysts PLLC is looking for a Referral Outreach Coordinator to join our team. This position will serve to bridge the gap between Lighthouse and other healthcare providers to establish and deepen our referral networks. 

Job Summary
The Referral Outreach Coordinator increases organization visibility, builds strategic partnerships with community resources, and manages the end-to-end referral process. This role combines business development, marketing, and administrative duties to meet monthly or quarterly referral targets.

Initially this position will be part-time, in-person in Crown Heights, Brooklyn. We hope to grow it to a full time, hybrid position.

Key Responsibilities

• Referral Generation & Outreach (50-60%): Identify, cultivate, and maintain relationships with referral sources (e.g., physicians, schools, non-profits, community agencies).
• Relationship Management: Act as the primary liaison, providing education on services, presenting at community meetings, and strengthening partnerships.
• Documentation & Tracking: Maintain a CRM (e.g., Monday) to track referral metrics, outreach activities, and follow-ups to measure performance against goals.
• Patient/Client Engagement: Contact prospective clients to inform them of services, conduct intakes, and facilitate the enrollment process. (A lot of phone calls, emails and online meetings!)

Qualifications & Skills

• Experience: Typically 2+ years in referral coordination, intake, community outreach, sales, or healthcare administration.
• Communication: Exceptional verbal, written, and public speaking skills for presentations and partnership meetings.
• Software Proficiency: Must learn Instantly, Monday and other platforms.
• Organization: Strong attention to detail with the ability to manage high-volume, time-sensitive tasks.