Office Support Assistant (Building Operations & Safety Assistant) - Urban Planning & Public Affairs

The College of Urban Planning and Public Affairs is currently seeking a Building Operations and Safety Assistant. This in-office, front-facing role represents the Dean's Office and provides direct interaction with university faculty, staff, students, and college guests during standard operating hours. In addition to overseeing the day-to-day administrative responsibilities for the Dean's Office Front Desk, this role will support the college's building operations and safety protocols. The ideal candidate will have a professional background dealing with customer service, problem-solving, and incident resolution, as well as general office administrative tasks. Duties Responsibilities: Building Operations Greets and monitors the flow of university and non-university guests at the College of Urban Planning and Public Affairs’ Dean's Office. Oversees main College phone line, including answering and routing calls and distributing messages in a timely and professional manner. Manage front desk operations, including handling, issuing, collecting, and tracking keys; maintains key control logs and accountability. Works with and provides direction to current CUPPA students on building access and guidelines. Responds to inquiries regarding Departmental, College and Campus services, policies and procedures, in person or by phone/email and/or by contacting the appropriate staff. Assists with space reservations and shared calendars as needed. Responsible for reporting both positive and negative customer feedback to Dean’s Office management. Serves as a liaison for CUPPA Dean’s Office to college staff and outside campus units. Composes routine correspondence and transmits information or documents. Procures signatures on various documents and process according to instructions. Receives and checks packages delivered to the Dean's Office. Distributes accordingly. Safety Ensures building is secure during established hours. Enforces and addresses violations of building policies, procedures, rules, and/or regulations. Performs visual inspections of public areas to monitor conditions and activities within the building; reports any facility-related concerns for emergency maintenance, routine repair, etc., and oversees their progress Point of contact with UIC's Office of Preparedness and Response regarding building, employee, and guest emergencies. Completes UIC Safety Training annually and ensures that the college is current on all processes. Maintains weekly activity reports; completes incident reports, as necessary; maintains the public areas and work stations are in a neat and orderly fashion; assists in the event of an emergency by notifying the appropriate personnel. Demonstrates strong situational awareness, professionalism, and reliability; maintains consistent front desk coverage during assigned shifts Perform other related duties and participate in special projects as assigned.