TikTok Shop - Product Manager, Seller Governance

About the team E-commerce's Governance and Experience at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for TikTok Shopping in North America regions.

As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well methods to detect and address risky behaviors and actors in TikTok E-commerce ecosystem.

Responsibilities

• Responsible for the architectural design of merchant governance strategies for international e-commerce, balancing business growth with risk management to ensure an e-commerce ecosystem and sustainable business development.
• Stimulate merchant activity and optimize the structure of high-quality merchants on the platform through the design of platform regulation and incentive mechanisms.
• Deliver operational feedback and educational guidance to merchants through the design of merchant-facing platform features.
• Design differentiated strategic solutions and implementation timelines based on the actual conditions of international e-commerce in each country, including laws, regulations, customs, and culture.
• Drive internal communication and coordinate with business teams, algorithm teams, and R&D teams to ensure smooth collaboration across teams and seamless integration between different products.

Minimum Qualifications

• Bachelor’s degree or above, with product experience in B-end (merchant-facing) products.
• A minimum of 3 years of product management experience.
• Deep understanding of ecosystem regulation, with the ability to design and implement strategic products from 0 to 1
• Strong holistic perspective and strategic architecture design capabilities, along with solid data analysis skills and cross-team collaboration experience.
• Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.

Preferred Qualifications

• Have a deep understanding of IPR risk governance trends in TikTok's E-commerce operating countries.
• Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience.
• Flexible and experienced in project management, can lead and operate multiple project streams confidently.