Assistant Front Office Manager (FT) (AM/PM) ("Subdirector de Recepción")

LOCATION

Bahia Resort Hotel
Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Assistant Front Office Manager ("Subdirector de Recepción") supports the daily operations of the Front Office and Guest Services teams to ensure exceptional guest experiences from arrival through departure. This role partners closely with Front Office leadership to drive service standards, operational efficiency, and team accountability while maintaining a strong presence in the lobby and guest-facing areas.

PAY & PERKS

• Compensation: $28.00 - $30.00 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Convey a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
• Resolve guest concerns promptly and professionally, utilizing service recovery guidelines with a focus on resolution over compensation.
• Monitor guest feedback platforms and take proactive steps to address trends and improve satisfaction scores.
• Maintain a visible presence in the lobby during peak periods to engage with guests and support the team.
• Oversee daily front desk operations including check-in/check-out, room assignments, and guest requests.
• Ensure accuracy and efficiency within the Property Management System.
• Support inventory management and room type balancing in coordination with Revenue Management.
• Assist with managing oversell situations and last-minute inventory adjustments.
• Ensure compliance with payment and authorization procedures, including Sertifi third-party credit card forms.
• Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Security, and Sales.
• Ensure clear and consistent communication regarding room status, VIP arrivals, group needs, and operational updates
• Participate in daily stand-up meetings and communicate key information to the team.
• Support coordination of group arrivals, special events, and high-occupancy periods
• Assist with scheduling to ensure proper coverage based on occupancy and business demands
• Monitor labor productivity and support cost control initiatives.
• Support audit processes and ensure compliance with cash handling procedures.
• Review reports and assist in identifying opportunities for operational improvement.
• Provide a safe and secure environment for both our guests and colleagues by knowing, training and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 2-4 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement. 
• Previous similar position in a upscale hotel or similar industry is a plus.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Availability to work on weekends and holidays is required.
• Experience with Medallia, Infor HMS, or similar systems preferred.
• Must have an unexpired and valid driver's license with no recent violations.
• For insurance purposes, candidates must be over 21 years of age.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges. 
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs. 
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.